Privacy, terms and refunds

Template note: replace the [bracketed] text with your own policies. This page is a starting structure, not legal advice.

Privacy policy

Who we are

[Your business name], [registered address], is responsible for personal data collected on this website.

What we collect

When you use the contact form we receive your name, email address, topic and message. When you sign up for a free resource or our emails, we receive your email address, your first name if you give it, and the resource you chose. When you buy, enrol or book, our course platform ([name]), shop checkout ([name]), membership platform ([name]) and booking tool ([name]) collect the details needed to create your account and take payment.

How we use it

To reply to your enquiry, send the emails you asked for, give you access to what you bought, and send course updates. [State your legal basis where your law requires it.] We do not sell personal data.

Fonts and cookies

This site loads fonts from Google Fonts, which receives your IP address. The site itself sets no cookies. [Update this if you add analytics, embedded videos or chat tools.]

Your rights

[Describe the rights visitors have under the law that applies to you, and how to use them.]

Terms of use

Your account

Course and membership access is personal to you. Please don't share your login or redistribute course materials.

Course content

All lessons, videos and downloads are owned by [your business name] or its instructors. [Explain what learners may do with project files.]

Changes to courses and products

We update courses and products to keep them current. [Explain how updates and retired products are handled.]

Liability and governing law

[Your limitation of liability wording and the country or state whose law applies.]

Refund policy

[Example wording — adapt it to your own policy and to consumer law where you sell.]

• Courses: [full refund within 30 days of purchase].
• Membership: [full refund within 30 days of your first payment; after that, cancel any time and keep access until the end of the period].
• Templates, toolkits and guides: [refund within 14 days if you haven't downloaded the files].
• Coaching: [full refund if you cancel more than 24 hours before a session].

How to request a refund

Email hello@example.com with your order number and the email address you used. Refunds return to your original payment method within [5–10] business days.

Product licences

Personal licence

[Example: one named person may use the product in unlimited personal and client projects.]

Team licence

[Example: up to ten people in one company may use the product in that company's projects and for its clients.]

What no licence allows

[Example: reselling, sharing or giving away the templates themselves, or including them in another product for sale.]

Membership billing

[Explain billing periods, renewals, price changes, how to cancel, and what happens to access when a membership ends.]